Returns and Refunds Policy
“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”~ Mahatma Gandhi
It is with respect and gratitude that we fulfill each order for BUTTERelixir products for our customers.If you have any questions and are not able to find the answers below, please feel free to email us at BUTTER@butterelixir.com
We accept returns/exchange requests for products purchased directly from butterelixir.com within 48 hours from initial purchase.
If your order is missing an item, contains a damaged product, or you have any other concern, please contact us at BUTTER@butterelixir.com.; please use your order number in the subject line. If your product does arrives damaged, do not discard the box nor any contents for possible USPS inspection. Failure to keep all contents of the package may invalidate replacement.
We do reserve the right to monitor and collect anonymous tracking information to gauge usage, traffic, patterns and the popularity of specific areas of our website BUTTERelixir.com. As with all other information, this data is strictly statistical and used for ways BUTTER can better understand our community, more accurately serve our customers by understanding what they find valuable, and improve our products. We are able to gather some of this data through the use of IP addresses, which browser you used to arrive at the Website, information regarding your domain server, the country, state and telephone area code where your server is located, your type of computer, timestamp data and the pages of the Website that you viewed during your visit and cookies. Cookies allow for us to provide personalization to our customers so we can better serve you. Cookies may be deactivated by the user at any time via the browser and internet settings of your choosing. Transparent gifs or pixels may occasionally be used for the same purpose, but these items gather no personal data and have no effect on site use or navigation.In addition to understand and noting trends of our users, we use your IP Address and other information discussed above for the purposes of system administration. This includes assistance in diagnosing problems with our server, monitoring the daily of activity on the Website and how readily it is available. We also note and gather comprehensive demographic information about our visitors and customers, so we can make it easier and more accessible, convenient and enjoyable for everyone to navigate and use BUTTERelixir’s Website.
MINIMUM AGE REQUIREMENTS
We do not collect or solicit information from, approve applications for, or maintain accounts for children knowingly under the age of 13. It is the parents or guardians’ sole responsibility of interested customers under the age of 13 to grant access to products and material for this demographic to view as well as authorize their purchases. VIOLATIONS If you feel as though your privacy has been put at risk, or have any queries/complaints about the manner in which your personal information has been handled, please contact us at BUTTER@butterelixir.com.
Thank you for shopping at BUTTERelixir
Before you return a product, please make sure that :
- The product was purchased within 48 hours
- The product has not been used.
- The customer is responsible for the shipping charges incurred for all returns.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: BUTTER@butterelixir.com